“Borrowers/customers in these areas who face difficulties in making loan/financing repayments should immediately contact their banks to request for repayment assistance, ” the Association of Banks in Malaysia (ABM) and Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) said in a statement.

They said banks are ready to facilitate requests for repayment assistance to suit borrowers'/customers’ financial circumstances.

“Borrowers/customers can contact their banks via email or telephone if they are unable to have face-to-face engagements due to restriction of movement.

“For the safety of banks’ borrowers/customers and employees, banks in the CMCO areas are operating with heightened vigilance and adherence to the Covid-19 standard operating procedures (SOPs), ” they said.
 

ABM and AIBIM advised borrowers/customers in the affected areas to check on their respective banks' websites for information on any changes in operating hours or arrangements for over-the-counter services.

Borrowers/customers can also continue to perform banking services at all self-service terminals, such as automated teller machines (ATMs) and cash deposit machines (CDMs) located in the CMCO areas.

For more details on repayment assistance, the public can also contact ABM Connect via the ABM website: https://www.abm.org.my/eabmconnect or AIBIM at 03-2026 8002/8003 or via email: staff@aibim.com

Borrowers/customers who are still facing difficulties after consultation with their banks can contact BNMTELELINK at bnmtelelink@bnm.gov.my or call 1-300-88-5465.

Alternatively, borrowers/customers can also seek guidance and explore other options for assistance with AKPK by calling (03) 2616 7766.